AXS and Wandr-E Cross Platform Integration
(Case Study: Remittance Service)
Work Timeline: August - October 2024
Key Areas:
UX Design
UI Design
User Flow
User Research
User Journey
Prototyping
About Products
AXS
AXS is a multi-channel payment service provider, offering convenient access for individuals and businesses to pay a wide range of bills and fees. It has has several platform, there are AXS Station (kiosk machine), AXS e-Station (online website), and AXS m-Station (mobile app).
Wandr-E
Wandr-E is a remittance service based in Singapore, they provides fund transfer to banks and other financial institutions. Their main product features are send money overseas via bank transfer, wallet top-up, and bill payments, with a list of countries covered in Asia, United Kingdom, Australia, Europe, and New Zealand.
The Collaboration
AXS partnered with Wandr-E as a stakeholder to improve their remittance service feature. This cross platform integration will allow users to conveniently send money abroad through the AXS platform by using Wandr-E’s API. Through this collaboration, AXS expands its payment options, offering a seamless and reliable method for customers in Singapore to remit funds globally.
While the collaboration involves all AXS platforms, this article will focus on the remittance feature on AXS m-Station (mobile app).
Research and Design Process
To identify the most efficient flow for the integration between AXS and Wandr-E, I conducted a series of steps. Started from analyzing AXS products with the document and requirement they have sent, do user research and take notes on existing system between AXS and Wandr-E, then creating user flow and mockup for final design.
Document and Requirement
After reading the collaboration document requirements, I noted that the collaboration between AXS and Wandr-E will require:
Seamless interface integration to harmonise AXS with existing Wandr-E interfaces.
Tailored UX design between AXS and Wandr-E for an experience that aligns with AXS m-Station UI standards.
Product and User Research
From the highlighted points on document & requirements, I decide to do product research (AXS m-Station) by knowing their user target and understanding how their remittance services flow works. After that, I conducted product benchmarking to find out the advantages and disadvantages that could be implemented in the AXS collaboration.
Formerly, this is the AXS remittance service flow:
User Flow
After doing product and user research, I create 2 integration flow options:
Handover using AXS customer's data
Handover using Myinfo data
Through the two flow options and extensive discussion, we identified their pros and cons:
Handover using AXS customer's data:
(+) Handover flow will be more seamless and cut
some step sequence
(+) UI design will be more harmonised
(-) AXS cannot provide their customer's data to
third party
Handover using Myinfo data:
(+) Users will feel more secure with data sharing
via myinfo
(+) Wandr-E product will be more stand out
(-) Handover flow will require lot of step
Handover using AXS customer's data will always be the best option for user flow, but there are unchangeable provisions from both parties, so the integrating Myinfo on customer's onboarding is chosen to be handover flow.
Design Ideation
Option 1 (New screen design following AXS UI style)
Option 2 (Using Wandr-E API)
Final Design
After both parties have discussed and considering time efficiency, option 2 is choosen.
Nailul Imtihany
2024